For our last class, we had a great Google Hangout with three content strategists: Margot Bloomstein, author of Content Strategy at Work and founder/CEO of Appropriate, Inc.; Georgy Cohen, Associate Creative Director, Content Strategy at OHO Interactive, and co-founder of Meet Content LLC; and Niketa Patel, Managing Director of Rebel Media Labs at RebelMouse.
In terms of being a content strategist, Margot solves the same type problems she faced as a designer not through color, typography, and density of information on the page, but now verbally through style, tone, and different content types. When talking about the importance of writing as a content strategist, it is naturally a large part of her job and she considers it a form of problem solving. However, she also uses her artistic background to visually solve problems. Also coming from an artistic academic background this definitely resonated with me.
It was great hearing how Nikita reached out to others (in particular AJC and RebelMouse) to talk about what they were doing and how she was able to talk to them about what was happening at the organization’s content strategy-wise. Niketa also stressed the importance of setting aside time to as we say in the creative world, “work your craft.” She sets aside time to write and to learn more about what is happening in the industry. It is easy to get bogged down in the minutiae of a project, but a content strategist must also keep up with what is happening within the content strategy community.
Despite the overabundance of buzzwords nowadays, Georgy reminded us that storytelling is not “a dumb buzzword.” As she so eloquently stated, “Writing isn’t words on a page, writing is in how you think, how you construct, how you have that sense of inquiry, and that sense of narrative.” As a writer it is important to be able to communicate to the audience to create a meaningful impact.
Content Strategy in a Mobile Environment
Based on the Mashable article “Why having a mobile site is now even more important,” my question concerned how does mobile affect how a content strategist performs their job. Niketa pointed out that it was very important to deconstuct a story and tell it in a more concise way. With the growing emphasis on visual content, it must also be created with mobile in mind.
Margot also brought up the fact that the current editorial/publishing culture will play a large part of creating a mobile content strategy. Traditional long-form content creators may need to learn how to adjust their writing to fit a modular platform. So although Margot thought that content did not necessarily need to be short, she agreed with Niketa the importance of creating chunks of content that is more suitable for mobile devices.
Georgy brought up a great point that mobile platforms force content strategists to revisit core questions like what content is being created, what is important, who are we talking to, and most importantly, what does the content need to reach the audience. These are issues that were not a problem a few years ago. Georgy doesn’t think that this is a problem and as Margot brings up the mobile web forces brands a chance to go back to the fundamental questions that should be asked at the beginning of any initiative.
As emphasized by all three women and even what I’ve seen reading the occasional Twitter chats, the content strategy community is friendly and willing to share their insights with others. Sometimes, it may lead to future employment, but it will always make you a better content strategist.
I also enjoyed this chat on a more personal level–Margot was a fellow creative, artistic person; Georgy was a fellow nerd who geeks out about the Internet and technology; and Niketa was my fellow South Carolina and Atlanta connection (yes, I have heard about Francis Marion and was actually accepted there). Thank you Kelly and Jenn for getting such a great panel.